⚖️ Protected by SOKONI
Dispute Resolution
Center
Report an issue with your order. Our team reviews every case fairly and resolves disputes within 24 hours — buyers and sellers protected.
24h Average Resolution
98% Resolved Fairly
100% Buyer Protection
📋 Report an Issue
Describe your problem and we'll help resolve it
✅
✅ Dispute Submitted!
Your case has been logged. Reference:
Our team will contact you within 24 hours.
📜 My Dispute History
Track the status of your reported issues
ℹ️ What Happens Next?
1
Review
Team reviews your case within 24 hours
2
Seller Notice
Seller is contacted and given 48hrs to respond
3
Resolution
Refund, replacement, or outcome determined
4
Closure
Case closed with full outcome report
🚨 Urgent issue? Call +254 705 726 803