Community Guidelines

1. Introduction

SOKONI connects millions of people across Kenya in commerce, services, and community. The quality and safety of that connection depends on the behaviour of every participant.

These Community Guidelines set the standards for how all users — buyers, sellers, service providers, drivers, and administrators — must behave on and off the SOKONI platform when engaged in SOKONI-related activity.

These guidelines apply alongside our Terms of Service, Seller Terms, and Service Provider Terms.

2. Respect & Inclusion

Treat every person on SOKONI with dignity and respect.

• Do not engage in harassment, bullying, intimidation, or personal attacks
• Do not discriminate against anyone based on race, ethnicity, gender, religion, disability, sexual orientation, nationality, age, or any other protected characteristic
• Use professional, courteous language in all communications — messaging, reviews, and public listings
• Respect cultural differences — SOKONI serves buyers and sellers from across Kenya's diverse communities
• Do not make threats of any kind — physical, legal, or financial — against other users

Language on SOKONI should be appropriate for a professional commercial environment. Both English and Swahili are welcome.

3. Honesty & Authenticity

• Be who you say you are. Do not impersonate another person, business, or SOKONI employee
• Register and operate with accurate identity information — false registration details result in permanent termination
• Represent what you sell honestly. Photos, descriptions, and prices must reflect the actual product or service
• Do not engage in bait-and-switch tactics (advertising at one price and delivering something different)
• Do not post fake listings for items or services you do not have or cannot deliver
• Do not create fake accounts to manipulate search rankings, reviews, or reported statistics

4. Safety

SOKONI takes safety seriously. All users must:

• Not engage in transactions involving dangerous, illegal, or prohibited goods
• Not use the platform to facilitate scams, fraud, or financial crime
• Not attempt to steal another user's account credentials or payment information
• Not use SOKONI to distribute malware, viruses, or malicious code
• Report any suspected safety risks, scams, or illegal activity through the in-app reporting system

Payment Safety

All payments on SOKONI must be made through the official platform. Do not transfer money outside SOKONI for goods or services originated on the platform. SOKONI's escrow and payment protection do not apply to off-platform payments.

5. Reviews & Ratings

Honest, fair reviews are the foundation of trust on SOKONI. When leaving reviews:

• Write about your genuine experience — describe what actually happened
• Be fair — account for circumstances, communicate issues before leaving a negative review
• Do not leave fake positive reviews on your own listings or for family members
• Do not leave fake negative reviews on competitors
• Do not offer incentives (discounts, free items) in exchange for positive reviews
• Do not threaten negative reviews to pressure sellers into giving refunds or favours

Sellers and providers may respond publicly to reviews in a professional manner. Review manipulation by any party results in account action.

6. Listings & Offers

• List only items and services you actually have and can deliver
• Do not duplicate the same listing to game search ranking
• Do not keyword-spam in titles or descriptions
• Prices must be in KES and must include all mandatory charges
• Do not list adult-only content or services without SOKONI approval
• Listings must comply with Seller Terms and Provider Terms

7. Messaging & Communication

The SOKONI messaging system exists for legitimate commercial communication. You must not use it to:

• Send spam or unsolicited promotional messages
• Solicit personal contact information (phone, WhatsApp, email) to move transactions off-platform
• Send threatening, abusive, sexually explicit, or offensive messages
• Advertise competing platforms or external services
• Send phishing messages or fake payment confirmations

SOKONI monitors messages for policy compliance using automated systems. Human review is applied when necessary. Content shared in messages remains subject to these guidelines.

8. Prohibited Conduct (Summary)

The following will result in immediate account action:

9. Reporting Violations

If you see behaviour that violates these guidelines:

• In-app: Tap the "Report" button on any listing, profile, message, or review
• Email: trust@mysokoni.co.ke
• Emergency (safety risk): security@mysokoni.co.ke

Reports are investigated by SOKONI's Trust & Safety team. We take all reports seriously. False or malicious reporting is itself a violation of these guidelines.

Where legally required, SOKONI will cooperate with law enforcement authorities.

10. Enforcement

Violations of these guidelines may result in:

• Warning — for minor first offences
• Content removal — listings, reviews, or messages removed
• Feature restriction — temporary limits on messaging, listing, or reviewing
• Temporary suspension — account suspended pending investigation
• Permanent ban — for serious, repeat, or fraudulent violations
• Legal referral — for criminal activity, reported to law enforcement

SOKONI's enforcement decisions are made in good faith. Users may appeal decisions by contacting trust@mysokoni.co.ke within 14 days of the action.

11. Contact

See also: Terms of Service  |  Privacy Policy  |  Seller Terms  |  Provider Terms