How to Reach Us
Customer Support
support@mysokoni.co.ke
Orders, returns, disputes
General Enquiries
hello@mysokoni.co.ke
Questions about SOKONI
Business & Partnerships
business@mysokoni.co.ke
B2B, enterprise, partnerships
Seller Support
sellers@mysokoni.co.ke
Onboarding, listings, payouts
Support
Open a ticket in the app
Quick chat support
Call us
Available 24 hours
Alternative line
Available 24 hours
Legal & Compliance
legal@mysokoni.co.ke
Legal notices, KDPA requests
Security
security@mysokoni.co.ke
Responsible disclosure
Press & Media
press@mysokoni.co.ke
Media kit, interviews
Office Information
📍 Nairobi, Kenya
Company: Bravilex International Co. Limited
Brand: SOKONI
Nairobi, Kenya
Support hours:
Available 24 hours
Self-Service Options
Many issues can be resolved instantly without waiting for a response:
Help Center
Browse guides, tutorials, and FAQs covering orders, payments, delivery, and more.
Track Your Order
Use real-time order tracking directly in the SOKONI app — no support needed.
Data Deletion
Request account deletion and data removal directly from our self-service centre.
Returns & Refunds
Read our returns policy and raise a dispute from within the app for eligible orders.
Follow Us
Stay updated on new features, promotions, and announcements:
Response Times
- General support emails: Within 24 hours (business days)
- Payment disputes: Within 48 hours
- Security disclosures: Within 24 hours (acknowledgement); 30 days for resolution
- KDPA data subject requests: Within 30 days as required by law
- In-app support: open a ticket — replies arrive in the app
- Legal notices: Within 5 business days